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Returns

Learn more about our return policies here.

What is True Norths return policy?

All True North purchases have an extended 60-day return policy (some exceptions apply). All purchases made on Truenorth.com, in any of the Truenorth apps, or at a Truenorth store have a 60-day return period. Go ahead and test out your TrueNorth purch

How do I return a TrueNorth order?

All TrueNorth purchases have an extended 60-day return policy (some exceptions apply). It might take a minute, or two, to know if your TrueNorth or  purchase is meant for you. If something isn’t working for you, return it for any reason within 60 day

Where is my refund?

After your return is processed, we’ll email you when the refund is issued to your payment method. Refunds may take up to 10 additional days to be available in your account, depending on your bank’s policies. TrueNorth gift cards and product vouchers: